Why does my pre-session smart card authentication fail with my PCoIP Zero Client but not my VMware Horizon client?
Problem You cannot establish a PCoIP session using your smart card in pre-session with a PCoIP Zero Client, but you are successful when using a VMware Horizon client. Note: Make sure that your smartcard and smartcard reader meet the requirements listed …
Knowledge Base Article Advisory Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server
Problem MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server. The MFA challenge is only showing a short prompt regardless of which option you have …
Knowledge Base Article Troubleshooting Security Third Party Enhancements Zero Clients
Last modified: November 24, 2023
2485
What are the requirements to support pre-session smart card authentication when connecting to VMware Horizon (View)?
Note: With the release of PCoIP Zero Client firmware 6.1.0, the information in the knowledge base article has been moved into the PCoIP Zero Client Administrators' guide to ensure the list is current at the time of each firmware release. See PCoIP Zero …
Knowledge Base Article Troubleshooting Setup Security Session Authentication Third Party Enhancements Zero Clients
Last modified: December 31, 2023
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How can I identify the version of VMware's SVGA driver in my virtual machine?
Answer: To identify the VMware SVGA driver version that your current virtual machine is using perform the following steps. Log in to your VM. Left click the start button. Right click Computer. Left click Manage. Left click Device Manager. Expand Display …
Knowledge Base Article Tutorial Display Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1920
VMware View Client with dual Virtual NICs unable to connect to virtual desktop
Scenario A VMware View Client with dual virtual NICs configured may not be able to connect to the virtual desktop.  Note: this article does not apply to PCoIP Zero Clients. Dual Virtual NICs Configured on the View Client   Cause If the client has been …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1605
Imprivata OneSign 4.9 SP1 causes instabilities with the password entry when connected to PCoIP Zero Clients.
Answer: Password authentication instabilities specific to Imprivata OneSign version 4.9 SP1 (released Oct 1st, 2014) and PCoIP Zero Clients are described below. Scenario 1: Once a user has successfully authenticated using a valid username and password, …
Knowledge Base Article Troubleshooting Security Third Party Enhancements Zero Clients
Last modified: January 9, 2024
1532
Why does my PCoIP Zero Client indicate that it is unable to verify the View Connection Server's identity after the CA's root certificate has been uploaded via AWI and/or the PCoIP Management Console?
Problem The PCoIP Zero Client is presenting a certificate error when the server's corresponding Root CA or Intermediate Certificate has been loaded into the PCoIP Zero Client certificate store. The PCoIP Zero Client has a certificate check mode configured …
Knowledge Base Article Troubleshooting Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1524
Can a PCoIP Remote Workstation Card be brokered by VMware Horizon View?
A PCoIP Remote Workstation Card (host card) can be brokered by VMware View 4.5 and newer. This way, the host can be accessed by either a PCoIP Zero Client or the VMware View software client. Refer to  PCoIP Remote Workstation Card 4.9.0 Administrators' …
Knowledge Base Article Advisory Setup Third Party Enhancements Remote Workstation Card
Last modified: September 12, 2023
1357
Alternative method to export the View Connection Server trusted root certificate for upload to PCoIP Zero Clients
The recommended options is to contact the VMware Horizon View administrator to obtain the recommended certificate. If this option is not available, the easiest way to obtain the certificate is to use a web browser and browse to  …
Knowledge Base Article Tutorial Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1341