What do the PCoIP server log disconnect codes mean?
There are a number of disconnect codes used in event logs to identify the cause of a session disconnect for HP Anyware PCoIP Agent. Amazon Workspaces and VMware Horizon View. For details on finding the logs, see How do I find the PCoIP event log files?
An example of a manual user disconnect by pressing the Disconnect button on a PCoIP Zero Client appears in the PCoIP_server event logs as:
12/02/2011, 09:42:21.375> LVL:2 RC: 0 COMMON :TERA_PCOIP: SESSION_EVENT=TERA_MGMT_SYS_SESS_EVENT_CLOSED, disconnect cause (0x301)
12/02/2011, 09:42:21.375> LVL:2 RC: 0 SERVER :server main: cb_notify_session_status called (mask 0x20) with tera_disconnect_cause (0x301)
12/02/2011, 09:42:21.375> LVL:2 RC: 0 SERVER :server main: TERA_MGMT_SYS_SESS_EVENT_CLOSED with disconnect cause (0x301).
12/02/2011, 09:42:21.375> LVL:1 RC: 0 SERVER :map_tera_to_agent_close_code: TERA_DISCONNECT_CAUSE_DEVICE_GPIO_MANUAL_USER_DISCONNECT -> PCOIP_AGENT_CLOSE_CODE_PORTAL_INITIATED
12/02/2011, 09:42:21.375> LVL:2 RC: 0 SERVER :connection_closed: code = 0.
PCoIP_server Event Log Disconnect Cause Code List
| VARIABLE NAME | Hex Code | Decimal Code | Description |
|
TERA_DISCONNECT_CAUSE_NONE |
0x00000000 |
0 |
PCoIP session terminated due to lost network. |
|
TERA_DISCONNECT_CAUSE_HOST_BROKER_INTERNAL_SERVER_FAILURE |
0x00000100 |
256 |
PCoIP connection not established due to failure of PCoIP server initialization. This should not occur. Please contact HP Anyware support. |
|
TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC |
0x00000101 |
257 |
PCoIP connection not established due to failure of PCoIP server initialization. This should not occur in normal operation. Note: If the Welcome Screen is enable in the View Administrator a ConnectionTicketTimeout will trigger a disconnect after 15 min with this code. This is an example of one of the generic errors this message covers. This is NOT the cause of all 0x0101 error messages |
|
TERA_DISCONNECT_CAUSE_HOST_BROKER_SESSION_EXPIRY_TIMEOUT |
0x00000102 |
258 |
PCoIP session terminated due to VMware Horizon View Connection Server (broker) maximum session duration (Connection Server setting) exceeded. |
|
TERA_DISCONNECT_CAUSE_HOST_BROKER_MANUAL_USER_LOGOUT |
0x00000103 |
259 |
PCoIP session terminated due to the user selecting "Logoff" or "Restart" from Windows or Linux in the PCoIP session. |
|
TERA_DISCONNECT_CAUSE_HOST_BROKER_MANUAL_ADMIN_DISCONNECT |
0x00000104 |
260 |
PCoIP session terminated due to admin manually disconnected the session from the PCoIP Zero Client Administrative Web Interface. |
|
TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT |
0x00000105 |
261 |
PCoIP session terminated due to login from an alternate location. |
|
TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT |
0x00000105 |
261 |
Pre-connection warmup initialization of PCoIP Server. This is not for actual connection. If the size of the log is under |
|
PCOIP_DISCONNECT_CAUSE_HOST_BROKER_OVERTAKE |
0x00000105 |
261 |
Existing session is being overtaken by the same user from another PCoIP client. |
|
TERA_DISCONNECT_CAUSE_HOST_DRIVER_MANUAL_USER_DISCONNECT |
0x00000200 |
512 |
PCoIP session terminated due to the user right-clicking the host driver icon in the tray and then selecting Menu > Disconnect. Applicable only to clients connecting to a PCoIP Remote Workstation Card. |
|
TERA_DISCONNECT_CAUSE_HOST_DRIVER_INCOMPATIBLE_DRIVER_VERSION |
0x00000201 |
513 |
PCoIP connection not established due to incompatible host driver version (PCoIP Remote Workstation Card). |
|
TERA_DISCONNECT_CAUSE_HOST_SVGA_FRONTEND_FAILURE → PCOIP_AGENT_CLOSE_CODE_BROKER_INITIATED |
0x00000202 |
514 |
The PCoIP server front end failed to open displays on session startup. This could be a security problem, a bad driver, an application running in full-screen mode, or other problem that needs to be investigated. Without a source of pixels the PCoIP session will be terminated. Two other scenarios that can cause this error:
|
|
PCOIP_DISCONNECT_CAUSE_HOST_NO_LICENSE -> DISCONNECT_HOST_NO_LICENSE |
0x00000204 |
516 |
The PCoIP Agent was unable to obtain a HP Anyware or HP Anyware Plus subscription license. Run the PCoIP Validate License commands for the operating system to confirm the system is configured correctly and can obtain licenses. |
|
TERA_DISCONNECT_CAUSE_DEVICE_OSD_MANUAL_USER_DISCONNECT |
0x00000300 |
768 |
PCoIP session terminated due to the user closing the PCoIP Client Window, Amazon Workspaces Client or VMware Hoizon Client window, or selecting disconnect from the clients menu. |
|
TERA_DISCONNECT_CAUSE_DEVICE_GPIO_MANUAL_USER_DISCONNECT |
0x00000301 |
769 |
PCoIP session terminated due to the user pressing the PCoIP Zero Client's Disconnect button. Not applicable for soft clients. |
|
TERA_DISCONNECT_CAUSE_DEVICE_WEB_MANUAL_ADMIN_DISCONNECT |
0x00000302 |
770 |
PCoIP session terminated due to the user clicking the Disconnect button in the PCoIP Zero Client Administrative Web Interface. Not applicable for soft clients. |
|
TERA_DISCONNECT_CAUSE_DEVICE_BROKER_DISCONNECT |
0x00000303 |
771 |
The VMware Horizon View Connection Server (broker) requested the session to end. |
|
TERA_DISCONNECT_CAUSE_DEVICE_PWR_SLEEP_DISCONNECT |
0x00000304 |
772 |
PCoIP session terminated due to Power Sleep disconnect (PCoIP Remote Workstation Card). |
|
TERA_DISCONNECT_CAUSE_DEVICE_SCARD_MANUAL_USER_DISCONNECT |
0x00000305 |
772 |
PCoIP session terminated due to user pulling out the smart card used for user authentication. |
|
TERA_DISCONNECT_CAUSE_DEVICE_ONESIGN_USER_DISCONNECT |
0x00000306 |
774 |
PCoIP session terminated due to user taking action specified by Imprivata OneSign to be a disconnect command (for example, double tapping the card). |
|
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_KEEPALIVE_FAILURE |
0x00000400 |
1024 |
PCoIP Zero client and VMware View 4.5 and earlier: PCoIP session terminated due to network issues on TCP/SSL connection (keepalive ping timeout). |
|
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_MEDIA_OPEN_TIMEOUT |
0x00000401 |
1025 |
PCoIP connection not established due to networking issues or failure to open drivers (i.e., video, audio, USB). |
|
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_PCOIP_OPEN_TIMEOUT |
0x00000402 |
1026 |
PCoIP connection not established due to networking issues. |
|
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_PCOIP_LOST |
0x00000403 |
1027 |
PCoIP session terminated due to loss of PCoIP session network data. For example: network lost, client/server crash, etc. |
|
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_INCOMPATIBLE_VIDEO_DRIVER_VERSION |
0x00000404 |
1028 |
PCoIP connection not established due to inability to use the VMware video driver on the server. |
|
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_ENCRYPTION_MISMATCH |
0x00000405 |
1029 |
PCoIP connection not established due to client and server not having a common encryption method enabled. |
|
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_NEGOTIATION_COMPLETE |
0x00000406 |
1030 |
PCoIP Zero Client and VMware View 4.5 and earlier: PCoIP session terminated due to network issues on TCP/SSL connection. All other PCoIP Sessions: This is normal operation since the TCP/SSL connection is terminated right after session negotiation. |
|
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_CLOSED_AES_DISABLED |
0x00000407 |
1031 |
PCoIP connection not established due to the View Security Server detecting that AES encryption is disabled on either the client and/or server. |
| PCOIP_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_XML_INVALID_XML_SENT | 0x00000408 | 1032 | PCoIP session terminated due to invalid XML. |
| PCOIP_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_XML_RECEIVED_FAIL | 0x0000040C | 1036 | PCoIP session terminated due to error in XML processing |
| PCOIP_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_FAILURE | 0x00000440 | 1088 | PCoIP session terminated due to state machine getting into invalid state or receiving an unexpected channel event. |
| PCOIP_DISCONNECT_CAUSE_SESSION_CONSOLE_DISCONNECT | 0x00000600 | 1536 | Used to signal a switch-user scenario to the client. Original implementation that predates reconnection framework, used for backward compatibility. |