Troubleshooting Management Console Connectivity with Firmware 20.01

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November 8, 2020

Last modified: 09/15/2023, 1:38 pm

Knowledge Base Article Troubleshooting Management Management Console

Firmware version 17.05 or 20.01 or newer is intended to be managed by PCoIP Management Console 20.01 or newer. HP Anyware recommends upgrading to PCoIP Management Console 20.01 prior to deploying firmware 17.05 or 20.01.

Before using PCoIP Zero Client or Remote Workstation Firmware 17.05 or 20.01 with PCoIP Management Console, please ensure you are already using Management Console 20.01 or newer.

If PCoIP endpoints are running firmware 17.05 or 20.01 and managed by Management Console 19.11 or older, you will not be able to discover them after an rpm upgrade to Management Console 20.01.
If your deployment is managed by PCoIP Management Console 19.11 or older, and you have PCoIP endpoints with firmware 17.05 or 20.01, you must do the following before upgrading to Management Console 20.01

  • Downgrade all PCoIP endpoints running firmware 17.05 or 20.01 to an older firmware with PCoIP Management Console 19.11 or older.