Why is my 802.1x configuration failing on my older network?
Scenario 1 In an environment that contains legacy network equipment, after setting up 802.1x, initial authentication fails. The authentication switch does not respond to any of the EAP-TLS request packets from the PCoIP Zero Client.   Cause Some legacy …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: November 23, 2022
473
When does the PCoIP Management Console apply a resolution change using the Enable Preferred Resolution Override setting while in a PCoIP session?
In PCoIP Management Console (MC) 1.9.1 (and newer), PCoIP Zero Clients with firmware 4.1.2 (and newer) can be configured to override the attached monitors native resolution using the Enable Preferred Resolution Override feature. The setting is recognized …
Knowledge Base Article Troubleshooting Management Display Management Console Zero Clients
Last modified: September 3, 2023
465
Why does the PCoIP Zero Client OSD image quality preference slider not have any effect on PCoIP session?
Answer: Activation of the  Image Quality Preference slider requires enablement of the  check box found in the  Configure PCoIP image quality levels  ADM GPO variable shown below.   The Image Quality Preference slider (shown below) resides in the OSD under …
Knowledge Base Article Troubleshooting Display Performance Zero Clients HP Anyware
Last modified: August 2, 2023
448
What are the cabling requirements in a Remote Workstation Card environment?
Answer: HP Anyware PCoIP Remote Workstation Cards and PCoIP Zero Clients are designed considering port pass through and should be connected in a specific manner to limit potential display issues. In a PCoIP workstation environment ensure the connection …
Knowledge Base Article Advisory Display Remote Workstation Card
Last modified: August 2, 2023
448
Can't manage zero client after moving it to a different network
Scenario: You had the zero client managed by the management console and then moved the zero client to a different network. You can still connect to your desktop VM. You just cannot manage the zero client. Answer: Since network connectivity is confirmed …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: November 8, 2020
409
Should I configure "Maximum Initial Image Quality" to 100 if I want lossless still image?
No. Regardless of PCoIP image-quality settings, still images are always lossless. The time it takes to display them depends on your image-quality settings and available network bandwidth. For most situations, it is recommended to use 40 for Minimum Image …
Knowledge Base Article Advisory Performance Display Remote Workstation Card HP Anyware Zero Clients
Last modified: December 9, 2022
387