Session negotiation failed while connecting from Zero Client to HP Anyware. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting.
Problem When trying to connect to a HP Anyware PCoIP Agent you receive the error "Session negotiation failed. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting."   Cause The PCoIP Zero Client session connection …
Knowledge Base Article Troubleshooting Session HP Anyware Zero Clients
Last modified: September 3, 2023
3053
Why does the "USB device not authorized"message appear on my display?
This message indicates that an unauthorized USB device is attached to the PCoIP Zero Client. Be sure allowed USB devices are specified in the list of authorized devices and not in the list of unauthorized devices in the USB page of the PCoIP Zero Client's …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
2970
Authentication failures with my eToken/smartcard device and VMware Horizon
Prerequisites eToken devices work based on the scenario in which they are intended to be used and the proper installation of the PCoIP Smartcard feature. Three scenario's are described below after the PCoIP Smartcard installation: PCoIP Smartcard …
Knowledge Base Article Troubleshooting Authentication Security Third Party Enhancements Zero Clients
Last modified: September 14, 2023
2917
Why does my pre-session smart card authentication fail with my PCoIP Zero Client but not my VMware Horizon client?
Problem You cannot establish a PCoIP session using your smart card in pre-session with a PCoIP Zero Client, but you are successful when using a VMware Horizon client. Note: Make sure that your smartcard and smartcard reader meet the requirements listed …
Knowledge Base Article Advisory Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
2651
What is the difference between pre-session and post-session(in-session) smart card operation?
Answer: The difference between pre-session and post-session smart card operation is when the smart card is used for authentication during the log-in process.  Pre-session smart card operation: The smart card is used prior to the user establishing …
Knowledge Base Article Troubleshooting Security Session Zero Clients
Last modified: September 3, 2023
2600
MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server
Problem MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server. The MFA challenge is only showing a short prompt regardless of which option you have …
Knowledge Base Article Troubleshooting Security Third Party Enhancements Zero Clients
Last modified: November 24, 2023
2528
What are the requirements to support pre-session smart card authentication when connecting to VMware Horizon (View)?
Note: With the release of PCoIP Zero Client firmware 6.1.0, the information in the knowledge base article has been moved into the PCoIP Zero Client Administrators' guide to ensure the list is current at the time of each firmware release. See PCoIP Zero …
Knowledge Base Article Troubleshooting Setup Security Session Authentication Third Party Enhancements Zero Clients
Last modified: December 31, 2023
2472
PCoIP Logs Explained: "-504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)" in the PCoIP server logs
Problem The PCoIP Session unexpectedly disconnects, investigation into the logs show: 2011/04/16 10:20:52.606   1  -504   MGMT_PCOIP_DATA    Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)   Cause Inside the PCoIP …
Knowledge Base Article Troubleshooting Session Zero Clients HP Anyware
Last modified: September 4, 2023
2331
How can I identify the version of VMware's SVGA driver in my virtual machine?
Answer: To identify the VMware SVGA driver version that your current virtual machine is using perform the following steps. Log in to your VM. Left click the start button. Right click Computer. Left click Manage. Left click Device Manager. Expand Display …
Knowledge Base Article Tutorial Display Third Party Enhancements Zero Clients
Last modified: September 3, 2023
2014