Why doesn't the PCoIP Remote Workstation Card power up when it is installed to a particular PCIe slot?
This may be due to the restrictions of your host PC's motherboard that requires you to install graphics cards or other PCIe cards into certain PCIe slots. If a PCIe card is installed into an inappropriate PCIe slot, the host PC may stop loading any …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: November 22, 2022
311
Configure HP Anyware Event Log Verbosity
HP Anyware event log verbosity (level) can be configured on both the client and agent software.   PCoIP Software Client for Windows: http://www.teradici.com/web-help/pcoip_client/windows/current/#Topics/Troubleshooting.htm?Highlight=Setting%20Log%20Levels …
Knowledge Base Article Tutorial Setup HP Anyware
Last modified: September 3, 2023
300
How long before a PCoIP Management Console certificate expires should I replace it?
Before the PCoIP Management Console certificate can be replaced, the new certificate or the signing root CA certificate must be installed in the PCoIP Zero Client or PCoIP Remote Workstation Card certificate store. Once a PCoIP Endpoint is manged by an …
Knowledge Base Article Advisory Management Security Management Console
Last modified: September 19, 2023
295
Cannot import profile from Management Console 1.x into the PCoIP Management Console 2.x or 3.x
Answer : Importing Profiles from MC 1.x into MC 2.x is supported and documented in the user guide. Refer to the Administrators' guide for the release of the PCoIP Management Console in use. There have been a couple reports of users experiencing an issue …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 19, 2023
292
Which PCoIP products support Wacom devices?
Wacom devices are supported by PCoIP using 2 different connection methods. Each connection method has it's pros and cons and the most suitable should be selected for your scenario.   Bridged USB device When using the Wacom device as a bridged USB device, …
Knowledge Base Article Advisory Peripheral Devices
Last modified: September 3, 2023
292
What does "MCU not initialized" log message mean?
Problem You are unable to manage a zero client using the HP Anyware PCoIP Management Console 1.x (MC). The event logs reveal the following MCU errors: LVL:1 RC:-500        MCU :(tera_mcu_read_eeprom_bit): Cannot read from EEPROM, MCU not initialized. …
Knowledge Base Article Troubleshooting Management Remote Workstation Card Zero Clients
Last modified: September 19, 2023
286
Does the Phillips Digital Pocket Memo work with a PCoIP Zero Client and VMware Horizon View?
Scenario A Philips Digital Pocket Memo (DPM) device does not operate after connecting to a PCoIP Zero Client using the USB EHCI controller (USB 2.0). Occasionally the PCoIP Zero Client unexpectedly restarts.   Cause The Philips Digital Pocket Memo device …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: October 31, 2022
280
Why Imported Profile(s) from PCoIP Management Console 1.x/2.x to PCoIP Management Console 3.x cannot be applied? Status shows skipped.
Scenario Imported a profile from PCoIP Management Console 1.x /2.x  to PCoIP Management Console 3.x where firmware 6.0.0 is the only uploaded version in Settings -> Software. Pushing the profile to PCoIP Zero Clients results in a 'skipped' status.   Cause …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 19, 2023
276