Imprivata OneSign 4.9 SP1 causes instabilities with the password entry when connected to PCoIP Zero Clients.
Answer: Password authentication instabilities specific to Imprivata OneSign version 4.9 SP1 (released Oct 1st, 2014) and PCoIP Zero Clients are described below. Scenario 1: Once a user has successfully authenticated using a valid username and password, …
Knowledge Base Article Troubleshooting Security Third Party Enhancements Zero Clients
Last modified: January 9, 2024
1650
VMware View Client with dual Virtual NICs unable to connect to virtual desktop
Scenario A VMware View Client with dual virtual NICs configured may not be able to connect to the virtual desktop.  Note: this article does not apply to PCoIP Zero Clients. Dual Virtual NICs Configured on the View Client   Cause If the client has been …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1638
Why am I experiencing poor performance when playing a 1080p high fps video with my PCoIP Remote Workstation Card and PCoIP Software Client?
Problem When using the PCoIP Software Client to connect to a PCoIP Remote Workstation Card I cannot achieve high frame rate playback.   Cause There are a number of factors that can contribute to poor performance so the best method of trying to determine …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: September 3, 2023
1631
How do I avoid the red "HTTPS" in server address in the Connection Dialog on a PCoIP Zero Client?
All HP Anyware and VMware View 5.1 or newer has connection security requirements that are supported in PCoIP Zero Client firmware 4.0.0 or newer.  There are multiple scenario's with the certificate check that can result in a warning message and/or a red   …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: September 3, 2023
1570
Why does my PCoIP Zero Client indicate that it is unable to verify the View Connection Server's identity after the CA's root certificate has been uploaded via AWI and/or the PCoIP Management Console?
Problem The PCoIP Zero Client is presenting a certificate error when the server's corresponding Root CA or Intermediate Certificate has been loaded into the PCoIP Zero Client certificate store. The PCoIP Zero Client has a certificate check mode configured …
Knowledge Base Article Troubleshooting Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1563
Troubleshooting artifacts in a PCoIP Session
Problem During a PCoIP Session artifacts are appearing on the screen. The artifacts may stay or slowly disappear.   Cause and Resolution There are may reasons artifacts may appear on the screen. Some may be source issues such as the application or …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
1558
Display resolution, topology, image artifacts or rendering-performance issues in HP Anyware with a GPU
Symptoms If you are using HP Anyware's Graphics agents with a GPU, either Nvidia GRID or AMD FirePro, the following issues may be caused by incorrect GPU driver: Image tearing Image artifacts Slow connection times Display topology issues Low frame rates …
Knowledge Base Article Troubleshooting Display Performance HP Anyware
Last modified: September 15, 2023
1545
How do I fix the unsecure browser warning when accessing the PCoIP Management Console web interface?
Problem When accessing the Management Console web interface the web browser displays a message such as "This site is not secure", "Your connection is not secure" or "Your connection is not private"   Cause The web browser cannot validate the security …
Knowledge Base Article Troubleshooting Security Management Console
Last modified: September 3, 2023
1540
How can I determine the frame rate at a PCoIP protocol client?
Answer: There are a multiple ways to determine the frame update rate displayed at the PCoIP Zero Client.    Note: the frame rate displayed at the client this may be different than the source display frame rate when in a congested network environment.  Log …
Knowledge Base Article Tutorial Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
1504