In VMware Horizon View, what does it mean when a particular USB issue happens on both the VMware View client and the PCoIP Zero Client?
Answer: If a USB peripheral has the same issue on both PCoIP Zero Clients and VMware View clients (repurposed PC, notebook or thin client running the View Client), it's likely that the issue is in the VMware virtual USB hub driver, or is an issue with …
Knowledge Base Article Troubleshooting Peripheral Devices Third Party Enhancements Zero Clients
Last modified: September 3, 2023
267
Why is the host PC on my VMware Horizon brokered Remote Workstation Solution unable to wake up?
Scenario When a View Connection Server brokers a workstation connection between a PCoIP Zero Client and a PCoIP Remote Workstation Card, and the host is put into any low power state (sleep, hibernate or shutdown); the client is unable to wake the host and …
Knowledge Base Article Troubleshooting Setup Performance Third Party Enhancements Remote Workstation Card Zero Clients
Last modified: September 20, 2023
265
Can I use Cisco Express Forwarding per-packet load sharing with PCoIP Protocol?
No, Cisco Express Forwarding (CEF) per-packet load sharing causes out-of-order packets which is not compatible with real-time protocols such as PCoIP Protocol.  Cisco has similar recommendations against CEF per-packet load sharing when using Voice-over-IP …
Knowledge Base Article Advisory Performance Third Party Enhancements HP Anyware
Last modified: September 3, 2023
243
Local Administrative Password setting is disabled after changing the firmware version in the profile in the PCoIP Management Console 3.0.0
Problem After changing the firmware version in a profile in PCoIP Management Console 3.0.0 the Local Administrative Password setting is no longer enabled and the password field is blank.   Cause This issue is known to happen when the following conditions …
Knowledge Base Article Troubleshooting Security Management Management Console
Last modified: November 7, 2022
223
When accessing the support site, cannot download documents or binaries, and never move past the spinning cursor
Symptoms When downloading documents or binaries associated with PCoIP, the support site shows a spinning circle and eventually times out without showing any content.   Causes The page content contained embedded elements that were blocked by some sites. …
Knowledge Base Article Advisory Accounts
Last modified: September 3, 2023
197
Why is there sudden poor video performance after a VMware view or VMWare tools update?
Updates of VMware Tools include a SVGA driver which may not be compatible with the version of VMware View. Hardware version 7 and above support a new svga driver. Ensure you have the ESXI matching version of VMware tools installed and perform the update …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
197
Registering HP Anyware Agents with Cloud License Server
Learning Objectives                                                                                                                                                                     Time Estimate                                                           …
Knowledge Base Article Tutorial Licensing HP Anyware
Last modified: September 3, 2023
139