Why does an EDID read failure cause my display attached to the PCoIP Zero Client to using a lower resolution than expected.
Problem The monitor attached to the PCoIP Zero Client is using a resolution much lower than expected.  The attached devices on the AWI \u2192 Info \u2192 Attached devices show EDID read failure. The Display Topology section in the zero client log file …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: September 3, 2023
3350
How can I shadow a VMware Horizon View PCoIP desktop session from my vSphere console?
Note: This knowledge base article does not apply to HP Anyware. HP Anyware uses a  Anyware software GPU or a hardware GPU disabling the vSphere Console. In some cases viewing a remote users PCoIP session may be beneficial to troubleshooting an issue. In …
Knowledge Base Article Tutorial Setup Display Third Party Enhancements Zero Clients
Last modified: September 3, 2023
3212
Session negotiation failed while connecting from Zero Client to HP Anyware. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting.
Problem When trying to connect to a HP Anyware PCoIP Agent you receive the error "Session negotiation failed. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting."   Cause The PCoIP Zero Client session connection …
Knowledge Base Article Troubleshooting Session HP Anyware Zero Clients
Last modified: September 3, 2023
3049
Authentication failures with my eToken/smartcard device and VMware Horizon
Prerequisites eToken devices work based on the scenario in which they are intended to be used and the proper installation of the PCoIP Smartcard feature. Three scenario's are described below after the PCoIP Smartcard installation: PCoIP Smartcard …
Knowledge Base Article Troubleshooting Authentication Security Third Party Enhancements Zero Clients
Last modified: September 14, 2023
2917
Why do I get a gray screen when connecting from the HP Anyware PCoIP Software Client to a PCoIP Remote Workstation Card?
Answer: To resolve this issue, please make sure that you have the following installed and set correctly on the host PC/workstation - i.e. a computer with a PCoIP Remote Workstation Card (host card) installed: The host card should be running PCoIP firmware …
Knowledge Base Article Troubleshooting Display Remote Workstation Card
Last modified: September 3, 2023
2775
Where can I find a PCoIP-compatible connection broker?
In additional to HP Anyware Manager, as part of the Technology Partner Program, HP Anyware enables companies to build support for PCoIP session brokering. The following is a list of PCoIP compatible connection brokers:   Company Product Compatible with …
Knowledge Base Article Advisory Session Setup HP Anyware Remote Workstation Card
Last modified: September 25, 2023
2761
Client Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed client diagnostic report, create a client  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Session Performance HP Anyware
Last modified: September 25, 2023
2759
Why does my pre-session smart card authentication fail with my PCoIP Zero Client but not my VMware Horizon client?
Problem You cannot establish a PCoIP session using your smart card in pre-session with a PCoIP Zero Client, but you are successful when using a VMware Horizon client. Note: Make sure that your smartcard and smartcard reader meet the requirements listed …
Knowledge Base Article Advisory Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
2649