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The PCoIP session ended abruptly and the PCoIP Zero Client PCoIP Splash screen appears

Problem Occasionally issues can cause the PCoIP Zero Client to reboot. Issues such as the ones listed below are good signs that the PCoIP Zero Client has rebooted even though at first it may not be certain the PCoIP Zero Client rebooted. Unexpectedly the …

Why is PCoIP Management Console 2.4.0 out of disk space?

Answer : We have experienced an issue where PCoIP Management Console 2.4.0 is out of disk space and have tracked it to the hosts file being set incorrectly. When the host file is incorrectly set, it prevents the auto vacuum process is not running. This …

Why are my Endpoint counts under Grouped and Ungrouped not adding up?

This issue shows up randomly on some versions of the PCoIP Management Console 3.x (MC 3.x) and we have not been able to root cause the issue. When you look at the MC Endpoints page you may see a screen similar to the one below. In the above screen shot I …

What does RESET CAUSED BY messages mean?

When a PCoIP Zero Client is reset except by Below is a list of reset messages that will show up in the log file of PCoIP devices. MGMT_SYS :*** RESET CAUSED BY: UI *** This message is displayed when the PCoIP device is reset from the Administrator …

Can I manage PCoIP endpoints external to the corporate network with the PCoIP Management Console?

The PCoIP Management Console 1.x & 2.x cannot manage PCoIP devices that are external to the corporate network or behind a NAT over the WAN. But the PCoIP Management Console 1.x & 2.x can manage devices that are accessible over a routable network, so if …

Why does my Tera2 PCoIP Zero Client perform poorly on a WAN, compared to a software client on the same network?

If you are experiencing refresh issues of image data when scrolling through text and/or images using a PCoIP Zero Client on a WAN network, ensure that you enable the Low Bandwidth Text Codec (LBTC) setting. Note: The LBTC setting is available on TERA2321 …

No audio when using Unified Communications with a USB headset

Problem Some users have reported no audio when using Unified Communications solution in firmware 4.7.0, they can only hear the ring of the incoming call and when the call is answered there is no Rx/Tx audio. Cause This issue has been tracked down to the …

I do not receive the password reset email when I try to reset my password

Check your junk/spam folder. Make sure emails from support@teradici.com are not blocked/add this email address to your contacts list. If you still fail to receive the password reset email, please fill out the customer service request form. … I do not …

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Last modified: September 3, 2023

483

Error: Cannot create 'HP Anyware Manager' Role Definition

Problem The following error can occur if you deploy HP Anyware Manager in subscription A for testing and then redeploy it in subscription B. Cannot create 'Cloud Access Manager' Role Definition New-AzureRmRoleDefinition : A role definition cannot be …

When does the PCoIP Management Console apply a resolution change using the Enable Preferred Resolution Override setting while in a PCoIP session?

In PCoIP Management Console (MC) 1.9.1 (and newer), PCoIP Zero Clients with firmware 4.1.2 (and newer) can be configured to override the attached monitors native resolution using the Enable Preferred Resolution Override feature. The setting is recognized …

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