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Can multi-factor authentication be used with PCoIP?

Multi-factor authentication systems are supported by Teradici Products. Examples of multi-factor authentication systems are RSA SecurID and Duo. HP Anyware Manager supports multi-factor authentication as secondary authentication via a radius server. …

Case Life Cycle

This article explains the life cycle of a support case, and illustrates the expectation in each case status. Case Life Cycle The case life cycle is demonstrated in the diagram below: What is expected in each status?* Table 1: Expectation per status …

Knowledge Base Article Advisory Accounts HP Anyware

Last modified: September 3, 2023

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Unauthenticated User can take control of PCoIP Management Console by resetting the default password

Summary Teradici PCoIP Management Console versions 20.01.0 and 19.11.1 are vulnerable to unauthenticated password resets of the default admin account. This vulnerability only exists when the default admin account is not disabled. The affected Management …

Feature Requests and Accelerated Development

Feature Requests Teradici frequently releases new features for all our our products creating adding more value to you and opening up many new possible uses for our products. The new features are driven by feedback from our valued customers telling us …

Knowledge Base Article Advisory Accounts HP Anyware

Last modified: November 28, 2023

1239

How do I purchase a new license or renew my existing license subscription?

Choose from the following options: To purchase a new license or extend your current license subscription, Contact Sales If you require an urgent license to be delivered to you immediately, please purchase online through Teradici E-Store To renew your …

Knowledge Base Article Advisory Licensing Accounts

Last modified: September 3, 2023

1109

HP Anyware Manager SAML Authentication with Okta

Requirements Must have an Okta account Must have users in Okta 1. Create an Okta account if you do not have one, or else log-in to your existing Okta account. You must be logged in as an Okta Admin. 2. From the Okta site click Applications from the …

How do I link my profile to my company’s license account?

Contact your company’s license administrator to make this request. If your company’s license administrator is not available, Submit a Customer Service Inquiry and ensure you include your company’s license activation code. … How do I link my profile to my …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

814

Considerations for Deleting Your HP Anyware Community Account

Before deleting yourHP Anyware Community account, make sure you’re aware of what happens to your profile, history and cases. Here is what will happen if you delete your account: Your profile will be deleted and you will no longer be able to login to …

Knowledge Base Article Advisory Accounts

Last modified: January 8, 2024

695

Can I use both DHCP options and DNS SRV records for device discovery in the PCoIP Management Console at the same time?

Answer: No . Note: It is recommended to user either DHCP Options or DNS Records when configuring auto-discovery for the PCoIP Management Console. To determine which to use you need to understand your environment. For example if you are only going to have …

Why are my Endpoint counts under Grouped and Ungrouped not adding up?

This issue shows up randomly on some versions of the PCoIP Management Console 3.x (MC 3.x) and we have not been able to root cause the issue. When you look at the MC Endpoints page you may see a screen similar to the one below. In the above screen shot I …

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