Where can I find the Imprivata OneSign Appliance verification setting on a PCoIP Zero Client?
Answer: The verification setting is located in the PCoIP Zero Client session tab under the Advanced settings. The OneSign Appliance Verification option will only appear in the Advanced options if the Session Connection Type is correctly selected as shown …
Knowledge Base Article Troubleshooting Session Security Zero Clients
Last modified: April 19, 2023
845
How to change the Active Directory (AD) password when using Imprivata OneSign.
Scenario 1: A user's password is reset via the AD by the administrator. When the user taps the proximity card to login via OneSign, the PCoIP Zero Client shows the message that the credentials are invalid. Scenario 2: When a user taps the proximity card …
Knowledge Base Article Tutorial Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
819
Why does my screen jitter or stutter, and scroll bars appear on the PCoIP Software client window after connecting to a PCoIP Remote Workstation Card?
Answer: This occurs when a software client is being used on a laptop with the display configured to operate in non-native mode. The EDID information found in some laptops only include timing information for the native display resolution. If a non-native …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: January 7, 2024
776
Why does the Password option not appear in the PCoIP Zero Client's OSD?
Problem When I log into the On Screen Display (OSD) on the PCoIP Zero Client, and then click the Options tab, the Password option does not appear.    Cause The password option was not shipped with your particular PCoIP device. Some PCoIP devices do ship …
Knowledge Base Article Tutorial Security Management Console Zero Clients
Last modified: September 3, 2023
734
Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support HDMI connections?
PCoIP zero clients only come with the following connections: sVGA DVI (single and dual link) Display Port (1.1a) HDMI is not a supported connector type on PCoIP Zero Clients. You can purchase Display Port or DVI to HDMI cables and adapters however you may …
Knowledge Base Article Advisory Display Setup Remote Workstation Card Zero Clients
Last modified: July 31, 2023
727
Why does the dual-link DVI monitor connected to my PCoIP Zero Client not display properly?
Check your DVI cable, it may not be dual-link capable. Dual-link cable ends have all of the pins populated whereas single-link cables are missing 6 pins. These pins carry the extra information to allow up to 2560 x 1600 resolution. Some monitors will …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: November 22, 2022
711
What are the possible reasons for jitter on a 30 inch monitor when compared to a 24 inch monitor connected to the same Tera2 Remote Workstation Card?
Problem In a single workstation environment when comparing a 30 inch monitor at 2560x1600 to a 24 inch monitor at 1920x1600, moving a window containing a running video in the 30 inch screen shows latency and window drag when compared to the 24 inch …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: December 9, 2022
693
Why do my PCoIP Zero Client image settings have no effect when I change them?
Problem When connecting to your HP Anyware PCoIP Agent or VMware Horizon VM you may notice that the PCoIP Zero Client imaging settings have no effect on the PCoIP Session. The pcoip_server log file and the PCoIP Zero Client AWI both indicate the imaging …
Knowledge Base Article Troubleshooting Session Display Zero Clients
Last modified: September 7, 2023
646