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Host Session Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed host diagnostic report, create a host support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The report …

What does "No Available Hosts for Connection" mean?

The message "No Available Hosts for Connection" appears if the PCoIP Zero Client has enabled the Host Discovery feature and tries to establish a session but cannot find a PCoIP Remote Workstation Card that is not currently in a session on the network. If …

How do I fix a problem with a USB mouse and keyboard not working on a Dell Precision R7610 workstation?

Answer: Dell fixed a known issue with the USB keyboard and mouse on Dell Precision R7610 workstations. The problem can happen on any Dell Precision workstation when connected to any PCoIP Zero Client. The issue was fixed in Dell BIOS A07. For more details …

The Mouse and Keyboard are not working with the HP Anyware PCoIP Linux Agent

Problem When connecting to a Linux desktop running the HP Anyware PCoiP Agent for Linux Standard or Graphics, you have no keyboard or mouse input but your desktop shows. Cause There are two main reasons why this can happen: The display topology between …

What are PCoIP session variables for HP Anyware in Windows OS?

Answer: PCoIP Software Session Variables in Windows let you tune and configure a PCoIP session. Run gpedit.msc from a Windows Start -> Search menu. This will bring up the Local Computer Policy window. Navigate to " Computer Configuration -> …

Knowledge Base Article Advisory Session HP Anyware

Last modified: September 12, 2023

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Why PCoIP Zero Clients cannot operate at USB 2.0 speeds of 480Mbits/s?

The most common cause of slow USB data transfers is related to the network environment.USB data transfers are sensitive to the available network bandwidth, latency, and packet loss. Following are the few reasons that can cause the reduction in …

Can a single PCoIP Software Client connect to multiple hosts simultaneously?

The PCoIP Software Client is only designed to connect to one PCoIP host. The PCoIP Software Client can be run multiple times on the same system to allow for multiple PCoIP sessions to multiple PCoIP hosts. The Teradici PCoIP Software Client provides a …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: April 19, 2023

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What USB CD/DVD drives should I consider using with PCoIP Zero Clients?

Teradici does not maintain a list of tested units. With the introduction of EHCI (USB 2) functionality, compatibility with currently manufactured DVD brands has improved greatly, particularly when the PCoIP Zero Client or PCoIP Remote Workstation Card …

USB Network Hub Option for High-Speed USB 2.0 Peripherals

Scenario Tera1 PCoIP Zero Clients with firmware 3.5.0 or newer supports up to 3x the USB transfer rate of previous firmware builds. If additional USB bandwidth is required then consider: Using Tera2 based PCoIP Zero Clients Using an external USB network …

Amazon certificate change may affect PCoIP Zero Clients connecting to Amazon WorkSpaces

Problem When connecting to Amazon WorkSpaces, certificate errors are presented to the user. Scenario 1: Users of zero clients that have the Never connect to untrusted servers using the Amazon WorkSpaces session connection type connecting to Amazon …

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