Random individual and mass client disconnects due to Cisco VSS Inter-switch links
Problem Random individual client disconnect, or mass client disconnects when connecting clients (PCoIP Software Clients, VMware View Clients, or PCoIP Zero Clients) connected to HP Anyware or VMware View virtual desktops.   Cause There have been observed …
Knowledge Base Article Troubleshooting Session Performance Zero Clients
Last modified: August 7, 2023
240
Why can I not establish a PCoIP session when using (IDN) characters in my HP Anyware environment?
Answer: Internationalized Domain Names (IDNs) are not supported by the HP Anyware. In environments that use the HP Anyware PCoIP Connection Manager and Security Gateway, a PCoIP session will not launch when one or more IDN characters (i.e. ? ? ? ?) are …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: September 19, 2023
232
Why can a session not be establish after a user disconnects while the Windows "waiting for programs to close" dialog is showing?
Problem When disconnecting a PCoIP session while Windows is shutting down or a user account is logging off with the "waiting for programs to close" dialog is showing; the ability to reconnect the PCoIP session is lost.    Cause When Windows is shutting …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: November 17, 2022
233
How do I make PCoIP Remote Workstation Card USB devices work on my Fujitsu CELSIUS R930 workstation?
Answer: If USB devices won't work on a R930, move the PCoIP Remote Workstation Card to a PCIe slot that is serviced by a populated CPU socket. Why this is necessary: The R930 has two sockets. If the unit ships with only one socket populated (a single …
Knowledge Base Article Troubleshooting Setup Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
223
Recovering the OSD when the resolution was set to 800x600 or lower which removed functionality.
This occurs because these low resolutions do not display the OSD correctly, and access to some configurations are lost. Previously this was not an available feature which prevented devices being put into un-configurable states by setting resolutions to …
Knowledge Base Article Troubleshooting Display Management Console Zero Clients
Last modified: September 3, 2023
222
Can I share the network connection of the PCoIP Remote Workstation Card with that of the host PC/workstation?
No, the network interface on the PCoIP Remote Workstation Card is independent to that of the host. It is not possible to communicate to the host operating system via the PCoIP Remote Workstation Card network interface. Therefore, you must connect both the …
Knowledge Base Article Advisory Setup Remote Workstation Card
Last modified: July 3, 2020
212