Can I manage PCoIP endpoints external to the corporate network with the PCoIP Management Console?
The PCoIP Management Console 1.x & 2.x cannot manage PCoIP devices that are external to the corporate network or behind a NAT over the WAN. But the PCoIP Management Console 1.x & 2.x can manage devices that are accessible over a routable network, so if …
Knowledge Base Article Tutorial Management Management Console
Last modified: September 19, 2023
498
Security notice (CVE-2020-0601): Windows vulnerability affecting PCoIP Agents and PCoIP Clients
Summary A vulnerability in the Microsoft Windows CryptoAPI (CVE-2020-0601) fails to properly validate certificates that use Elliptic Curve Cryptography (ECC). This may allow an attacker to spoof the validity of certificate chains used to secure a PCoIP …
Knowledge Base Article Advisory Security HP Anyware
Last modified: August 2, 2023
498
No audio when using Unified Communications with a USB headset
Problem Some users have reported no audio when using Unified Communications solution in firmware 4.7.0, they can only hear the ring of the incoming call and when the call is answered there is no Rx/Tx audio.   Cause This issue has been tracked down to the …
Knowledge Base Article Troubleshooting Performance Peripheral Devices Zero Clients
Last modified: November 7, 2022
483
Why is my 802.1x configuration failing on my older network?
Scenario 1 In an environment that contains legacy network equipment, after setting up 802.1x, initial authentication fails. The authentication switch does not respond to any of the EAP-TLS request packets from the PCoIP Zero Client.   Cause Some legacy …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: November 23, 2022
478
When does the PCoIP Management Console apply a resolution change using the Enable Preferred Resolution Override setting while in a PCoIP session?
In PCoIP Management Console (MC) 1.9.1 (and newer), PCoIP Zero Clients with firmware 4.1.2 (and newer) can be configured to override the attached monitors native resolution using the Enable Preferred Resolution Override feature. The setting is recognized …
Knowledge Base Article Troubleshooting Management Display Management Console Zero Clients
Last modified: September 3, 2023
469
Why does the PCoIP Zero Client OSD image quality preference slider not have any effect on PCoIP session?
Answer: Activation of the  Image Quality Preference slider requires enablement of the  check box found in the  Configure PCoIP image quality levels  ADM GPO variable shown below.   The Image Quality Preference slider (shown below) resides in the OSD under …
Knowledge Base Article Troubleshooting Display Performance Zero Clients HP Anyware
Last modified: August 2, 2023
454
Can a WAN accelerator be used to improve the performance of PCoIP sessions?
PCoIP does not benefit from a WAN accelerator, legacy WAN accelerator solutions use different methods to improve the performance of applications operating over congested networks. These methods include compressing packets, implementing proxy servers that …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: December 14, 2022
440
PCoIP Performance monitor counters are not available with the PCoIP Standard Agent and Graphics Agent.
If the PCoIP performance counters are not available in Windows Performance monitor when a user is in session please check the Performance Counter DLL Host service is running. The service may need to be set to automatic from manual startup. Once the …
Knowledge Base Article Tutorial Performance HP Anyware
Last modified: November 8, 2022
443