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Why my HP Anyware active directory service account user is failing to login to HP Anyware management interface?

Cause: Currently HP Anyware Manager does not allow domain administrators to be part of any group other than Domain Admins. Solution: It is a known issue in HP Anyware Manger and bug has already been created for this issue. We are working to let customers …

What does "IPC: Frame encode took xxx ms so far. Dropping down the quality to index x." in the log files indicate?

Answer: In this case, the imaging encoder has determined that too many bits were being sent in the upper portion of the frame (i.e. flooding) which causes the frame to take longer to encode, and therefore appears unresponsive to the user (> 750 ms to …

Understanding Digital Certificates

This article has been created to help those required to implement a more secure network using certificates but only have minimal experience working with certificates. It provides a basic understanding of certificate use so you can …

PCoIP MAC Agent: Avid Media Composer crashing during PCoIP session

PROBLEM When connecting to a macOS agent machine, Avid Media Composer crashes if the agent has local monitors attached. CAUSES & WORKAROUND This issue affects Mac Pro, iMac and Mac mini To resolve, remove the local monitor(s) from the agent then …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: December 10, 2022

347

Performance Optimization with Different Workloads

After completing this unit, you’ll be able to: Understand the different workloads that you can transfer Understand the requirements for using PCoIP Ultra 20 mins You can optimize PCoIP performance based on different workloads. Different workloads have …

HP Anyware Standard Agent for Linux PCoIP session is slow on Ubuntu running Unity

Problem When running HP Anyware Standard Agent for Linux on Ubuntu 16.04 LTS with Unity as the desktop environment the PCoIP session is very slow. The session is consistently slow even when doing tasks such as browsing the internet. Cause The Unity …

Knowledge Base Article Advisory Performance HP Anyware

Last modified: September 20, 2023

325

Will out of order packets impact a PCoIP session?

PCoIP will work when packets are becoming out of order between the two PCoIP endpoints. Re-ordering packets on PCoIP endpoints requires that packets are held in a queue/buffer while waiting to receive the packets that need to be put back into order. With …

Unable to connect: Flame application not launching using PCoIP

In some cases, Flame may show various issues when accessing the application through a PCoIP session. Possible Issues: Flame 2023 fails to launch. After the Flame 2023 launch attempt, mouse & keyboard input stops responding over PCoIP session. PCoIP …

Why do I get poor performance on an MPLS network?

There are a number of configuration requirements for using PCoIP protocol on an MPLS network. Prioritize PCoIP packets as a best practice Avoid packet loss Avoid out-of-order packets PCoIP protocol may consider out-of-order packets as lost if the data …

How do I ensure a fair allocation of bandwidth between multiple PCoIP sessions?

The PCoIP congestion avoidance algorithms are designed to ensure a fair allocation of bandwidth between multiple PCoIP sessions on the same network. There may be some networks where this doesn't work as well. There is also an associated time constant for …

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