Whenever an image that is sent to a remote client is not pixel exact, it is considered lossy rather than lossless. The human eye is not always able to perceive these lossy differences. For example, the human eye is much less sensitive to errors in the …
I. Problem Description Cannot connect to multiple monitors when using NVidia GRID GPU II. Introduction When a virtual machine (e.g., Amazon EC2 Graphics instance) is equipped with NVidia GRID GPU, the GRID license needs to be configured properly in order …
This article provides general troubleshooting steps for performance issues when remoting virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen updates. …
This article explains the life cycle of a support case, and illustrates the expectation in each case status. Case Life Cycle The case life cycle is demonstrated in the diagram below: What is expected in each status?* Table 1: Expectation per status …
Problem During a PCoIP Session artifacts are appearing on the screen. The artifacts may stay or slowly disappear. Cause and Resolution There are may reasons artifacts may appear on the screen. Some may be source issues such as the application or …
Symptoms If you are using HP Anyware's Graphics agents with a GPU, either Nvidia GRID or AMD FirePro, the following issues may be caused by incorrect GPU driver: Image tearing Image artifacts Slow connection times Display topology issues Low frame rates …
Feature Requests Teradici frequently releases new features for all our our products creating adding more value to you and opening up many new possible uses for our products. The new features are driven by feedback from our valued customers telling us …
Summary To receive a detailed client diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …
After completing this unit, you’ll be able to: Understand the different display configurations. Understand the supported resolutions 20 mins With PCoIP, you can configure several display settings as described below. Display Resolutions PCoIP supports …