Random individual and mass client disconnects due to Cisco VSS Inter-switch links
Problem Random individual client disconnect, or mass client disconnects when connecting clients (PCoIP Software Clients, VMware View Clients, or PCoIP Zero Clients) connected to HP Anyware or VMware View virtual desktops.   Cause There have been observed …
Knowledge Base Article Troubleshooting Session Performance Zero Clients
Last modified: August 7, 2023
239
What are the priorities for video, audio, and USB PCoIP traffic?
PCoIP technology gives priority to USB and audio, while imaging uses remaining available bandwidth. PCoIP technology optimizes user experience for a given bandwidth by adaptively controlling quality and update rate of the image data, and optionally …
Knowledge Base Article Advisory Performance Peripheral Devices HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
237
Why can I not establish a PCoIP session when using (IDN) characters in my HP Anyware environment?
Answer: Internationalized Domain Names (IDNs) are not supported by the HP Anyware. In environments that use the HP Anyware PCoIP Connection Manager and Security Gateway, a PCoIP session will not launch when one or more IDN characters (i.e. ? ? ? ?) are …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: September 19, 2023
231
Why can a session not be establish after a user disconnects while the Windows "waiting for programs to close" dialog is showing?
Problem When disconnecting a PCoIP session while Windows is shutting down or a user account is logging off with the "waiting for programs to close" dialog is showing; the ability to reconnect the PCoIP session is lost.    Cause When Windows is shutting …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: November 17, 2022
230
How does PCoIP handle networks with high traffic volumes?
When you plan to use PCoIP on network with high volumes of other traffic that may cause congestion, it is recommended that QoS is implemented to give PCoIP guaranteed bandwidth. PCoIP will adjust to use it's fair share of the network but UDP is typically …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
223
What is Intelligent Packet Re-Transmission in PCoIP Protocol?
PCoIP Protocol uses UDP protocol similar to other real-time protocols (voice-over-IP, interactive video conferencing etc).  This is done to minimize the overhead associated with TCP protocol.  However, reliable transmission of data is important for remote …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
215
Could the use of two DVI channels be a sources for delay which might cause jitter in a PCoIP Remote Workstation Card configuration?
Using the two DVI channels on a PCoIP Zero Client to PCoIP Remote Workstation Card with the Dual-link DVI connector converter to achieve a 2560x1600 resolution is NOT a source for delay which might cause jitter. The use of two DVI channels could be one of …
Knowledge Base Article Advisory Performance Display Remote Workstation Card Zero Clients
Last modified: July 3, 2020
212
What happens when a PCoIP Packet is lost in transit?
When a PCoIP packet is lost or considered lost, the PCoIP protocol makes an intelligent decision on if the packet should be re-transmitted. PCoIP packets containing audio and sometimes imaging may never be re-transmitted as the next sample of audio or new …
Knowledge Base Article Advisory Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
204
Is there any bandwidth consumed when a PCoIP device is idle?
The idle bandwidth depends on the PCoIP host type. Below are the idle bandwidths for different host types: HP Anyware 2.12 and newer, the idle bandwidth consumed is 1-2 kbps. VMware View 4.5 (using PCoIP Software 3.5) and earlier, the idle bandwidth …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: August 7, 2023
201