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PCoIP Agent reported "This version of trusted storage is not supported"

Problem The PCoIP Agent stops immediately after starting, and the log file contains: " Failed to add FNE trial license source: [1,7E1,2,0[70000027,0,5002E]] This version of trusted storage is not supported" Or running the pcoip-validate-license.ps1 …

PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator.

Problem When starting a PCoIP session, the PCoIP Client shows the message "PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator." …

How do I set my monitor resolution to 2560x1440 with PCoIP products?

Answer: 2560x1440 and 2560x1600 resolutions share the same cable requirements. Review and follow the instructions for connectors and cables in Dual-link DVI, Single-link DVI, DisplayPort and 2560x1600 resolutions with PCoIP products. . To get a 2560x1440 …

Knowledge Base Article Advisory Display Zero Clients

Last modified: September 3, 2023

3268

How can I shadow a VMware Horizon View PCoIP desktop session from my vSphere console?

Note: This knowledge base article does not apply to HP Anyware. HP Anyware uses a Anyware software GPU or a hardware GPU disabling the vSphere Console. In some cases viewing a remote users PCoIP session may be beneficial to troubleshooting an issue. In …

Steps to activate HP Anyware licenses in offline environment

For activating licenses in an offline environment, if you are able to transfer files from the PCoIP License Server to an internet-connected machine, the self serve method is recommended. Please refer to section "Managing PCoIP Session Licenses" in License …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

3046

Why does the "USB device not authorized"message appear on my display?

This message indicates that an unauthorized USB device is attached to the PCoIP Zero Client. Be sure allowed USB devices are specified in the list of authorized devices and not in the list of unauthorized devices in the USB page of the PCoIP Zero Client's …

Why do I get a gray screen when connecting from the HP Anyware PCoIP Software Client to a PCoIP Remote Workstation Card?

Answer: To resolve this issue, please make sure that you have the following installed and set correctly on the host PC/workstation - i.e. a computer with a PCoIP Remote Workstation Card (host card) installed: The host card should be running PCoIP firmware …

What is "perceptually lossless"?

Whenever an image that is sent to a remote client is not pixel exact, it is considered lossy rather than lossless. The human eye is not always able to perceive these lossy differences. For example, the human eye is much less sensitive to errors in the …

Is a 2560x1600 display resolution supported by PCoIP hardware devices?

PCoIP Zero Clients and PCoIP Remote Workstation Cards (host cards) support 2560x1600 based on the following: Firmware 4.0.3 and newer TERA2140 Supports a maximum resolution for two monitors of 2560x1600 @60Hz Supports a maximum resolution for four …

Why did I lose my display topology settings on my PCoIP Zero Client?

Problem After powering off a monitor or unplugging a display cable, the resolution changes to native resolution, the rotation is lost and my primary monitor changed. These are the two relevant OSD display configurations: Display Topology (OSD > User …

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