Is the current Texas Instruments USB to serial adapter in the Samsung NC241 compatible with View 5.0?
Answer: No, the current Texas Instruments USB to serial adapter built in to the Samsung NC241 is not compatible with View 5.0, or with the latest TI drivers. For View 5.0 an older legacy driver must be used. This driver must be obtained directly from …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: August 1, 2018
362
Skipped compressing pkt due to PCM bit length in the PCoIP Remote Workstation Card Logs
Scenario User notices poor audio quality when connected to a PCoIP Remote Workstation Card (host card), and the following entries are in the PCoIP Remote Workstation Card's logs: 12/04/2013, 00:01:41> LVL:3 RC: 0 AUDIO_CMPRS :Skipped compressing pkt due …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: August 3, 2023
357
After upgrading Windows, why can I no longer wake my PCoIP Remote Workstation Card host from the PCoIP Zero Client?
Wake-on-LAN behaviour changed from Windows 7 to Windows 8, 8.1 and 10, preventing the PCoIP Zero Client from waking the host PC if the PCoIP Zero Client was configured to send the WoL packet to the host PC NIC and not the PCoIP Remote Workstation Card. …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 19, 2023
352
Can I enable NTP time on a PCoIP Zero Client or PCoIP Remote Workstation Card using DHCP options?
Answer: Yes. NTP time servers can be added to DHCP options 042 based on IP scope or as a default for all IP scopes. It is important to note that this feature may impact setting the time server by the PCoIP Management Console Profile or the Administrator …
Knowledge Base Article Advisory Remote Workstation Card Zero Clients
Last modified: September 12, 2023
347
Do PCoIP Zero Clients support VLAN tagging?
HP Anyware PCoIP Zero Clients do not support VLAN tagging. If an environment requires VLAN tagging, tagging will need to be performed on a network device's (switch / router) through configuration as as placing the port in access mode and tagging the …
Knowledge Base Article Advisory Zero Clients
Last modified: September 22, 2023
342
Why do I see black bars on the side or bottom of my display when connecting to a zero client?
Scenario : When connecting a display (TV or monitor) to a PCoIP zero client you get solid black bars at the top and bottom or left and right sides of the display. It appears as if the image is being cut off. Resolution : This issue is caused by ' …
Knowledge Base Article Troubleshooting Display HP Anyware Remote Workstation Card Zero Clients
Last modified: July 15, 2023
340
Do all log entries marked (CAUTION!) indicate a possible critical issue?
No, log entries marked with (CAUTION!) are not necessarily a critical issue. The case below states such a case but it is still essential to note these log entries could be indicative of a potential issue.   Scenario 1 You see caution errors similar to the …
Knowledge Base Article Advisory Remote Workstation Card Zero Clients
Last modified: September 12, 2023
342
Why does the Management Console not recognize the DNS-SRV records and not connect with my PCoIP Zero Clients?
Scenario On a non-Microsoft DNS server, the DNS records have been created and the SRV record set for auto-discovery. However, the PCoIP Management Console is not recognizing these records and the PCoIP Zero Client devices are not registering in the …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 19, 2023
336