Cannot connect to the web interface (AWI) of a zero client or remote workstation card after changing the Label name.
Scenario You modify the label name of your zero client or remote workstation card and after reboot you cannot connect to the web interface using the FQDN. For example the default label name may be similar to pcoip-portal-0030040c8f2d You modify it to …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 19, 2023
418
Can't manage zero client after moving it to a different network
Scenario: You had the zero client managed by the management console and then moved the zero client to a different network. You can still connect to your desktop VM. You just cannot manage the zero client. Answer: Since network connectivity is confirmed …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: November 8, 2020
410
Should I configure "Maximum Initial Image Quality" to 100 if I want lossless still image?
No. Regardless of PCoIP image-quality settings, still images are always lossless. The time it takes to display them depends on your image-quality settings and available network bandwidth. For most situations, it is recommended to use 40 for Minimum Image …
Knowledge Base Article Advisory Performance Display Remote Workstation Card HP Anyware Zero Clients
Last modified: December 9, 2022
390
Why is Adobe Flash choppy with VMware Horizon View and PCoIP Zero Clients?
Answer: Note: This article only applies to VMware Horizon View desktops that do not have physical GPU acceleration. To optimize the performance of Flash, ensure that the Flash player has hardware acceleration turned off: Right click on the Flash window …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: December 9, 2022
388
Why can I use my cell phone to transfer files when I have blocked all mass storage devices through the Unauthorized Devices table?
There are 3 ways to transfer data to USB devices. Mass storage devices (flash drives, DVD), all file types Photo Transfer Protocol - PTP - still image capture device class for cameras, (pictures). Media Transport Protocol - MTP - (smartphones), all file …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 17, 2022
387
PCoIP TROUBLESHOOTING STEPS: IEEE 802.1x Network Authentication
This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: September 7, 2023
384
How many hosts are discovered when using SLP Host Discovery?
When using a session connection type setting of  Direct to Host +SLP Host Discovery , the PCoIP Zero Client can discover up to 10 hosts and will display the first 6 identified. The list may change on subsequent sessions.   … How many hosts are discovered …
Knowledge Base Article Advisory Remote Workstation Card Zero Clients
Last modified: September 14, 2023
382
What does "IPC: Frame encode took xxx ms so far. Dropping down the quality to index x." in the log files indicate?
Answer: In this case, the imaging encoder has determined that too many bits were being sent in the upper portion of the frame (i.e. flooding) which causes the frame to take longer to encode, and therefore appears unresponsive to the user (> 750 ms to …
Knowledge Base Article Troubleshooting Performance HP Anyware Zero Clients Remote Workstation Card
Last modified: December 9, 2022
381