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Why is USB not working when connecting a PCoIP Zero Client to a PCoIP Remote Workstation Card?

By default, all USB devices are bridged to the host with the PCoIP Remote Workstation Card and is dependent on the host OS. Please verify the following Make sure the USB devices are not unauthorized in the PCoIP Remote Workstation Card or PCoIP Zero …

What do the power LED and PCoIP LED on the PCoIP Zero Client indicate?

The power button LED indicates the PCoIP Zero Client's power status or, when flashing green, the host PC/workstation's low-power state. The PCoIP LED is a separate indicator on the PCoIP Zero Client (usually directly above the power button LED). It lights …

How do I enable relative mouse option in PCoIP Zero Clients?

The relative mouse option was introduced in Tera2 PCoIP Zero Client firmware 4.1 as an unsupported option for use in very specific user requirements (3D gaming and CAD) and demonstration environments. This option is hidden and disabled by default in …

Configuring PCoIP Zero Client for webcam support

When using a PCoIP zero client to connect to a software host such as HP Anyware Agent or VMware Horizon Agent, you need to ensure USB redirection is enabled when installing the host agent. With USB redirection installed we can now troubleshoot from the …

How do I purchase a new license or renew my existing license subscription?

Choose from the following options: To purchase a new license or extend your current license subscription, Contact Sales If you require an urgent license to be delivered to you immediately, please purchase online through Teradici E-Store To renew your …

Knowledge Base Article Advisory Licensing Accounts

Last modified: September 3, 2023

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How does a PCoIP Zero Client wake up the host PC?

PCoIP Zero Clients can wake up a remote PC/workstation that has a PCoIP Remote Workstation Card installed. The following diagram shows the order of how a zero client wakes up a host PC. The PCoIP Zero Client sends a Magic Packet to the PCoIP Remote …

Converting from a HP Anyware trial to a purchased license

Scenario A Teradici HP Anyware or HP Anyware Plus trial license is current installed on a machine. A full HP Anyware or HP Anyware Plus subscription has been purchased and the machines with the trial license need to be converted. Resolution Teradici …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

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HP Anyware Licensing

~40 mins This course will help you to understand the licenses used with HP Anyware Products like the HP Anyware license and Management Console license. After completing this course you would be able to differentiate between different licenses and …

What does "Could not send message to FNE license server" mean?

Problem The PCoIP Graphics Agent for Windows or PCoIP Standard Agent for Windows fails to register to the cloud licensing server or your PCoIP session disconnects shortly after connect. Symptoms When trying to register the host to a cloud license server …

HP Anyware Standard & Graphic agents (21.03, 21.01. 20.10) are unable to install due to powershell execution popup

Issue: Users are unable to install a new instances for HP Anyware Standard or HP Anyware Graphics agent for Windows when using one of the following loads identified in the table below: HP Anyware (Windows Version) Versions Impacted To fix, upgrade to the …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: July 28, 2023

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