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After completing this unit, you’ll be able to: Understand the requirements for using configurations Understand the procedure to configure agent machine 40 mins PCoIP agents can be configured to optimize the PCoIP performance and behavior and these …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: December 10, 2022

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Understanding Digital Certificates

This article has been created to help those required to implement a more secure network using certificates but only have minimal experience working with certificates. It provides a basic understanding of certificate use so you can …

How do I Split or Transfer my license activation code?

Login to your account and submit a customer service Inquiry. Ensure you include your license activation code and details of how you want your license to be divided. … How do I Split or Transfer my license activation …

How long does it take a proximity reader to enumerate?

The proximity readers that have been tested with PCoIP Zero Clients typically enumerate in under 5 seconds; however, there can be exceptions. RF Ideas Air ID 82 Series RDR-7L82AKU (LEGIC-Prime only) proximity reader has been seen to take longer and is …

Why do I see black bars on the side or bottom of my display when connecting to a zero client?

Scenario : When connecting a display (TV or monitor) to a PCoIP zero client you get solid black bars at the top and bottom or left and right sides of the display. It appears as if the image is being cut off. Resolution : This issue is caused by ' …

How do I determine if a PIV card supports T0 or T1 protocol?

This article discusses two simple methods to identify the protocol your Personal Identity Verification card uses. These are shown below. 1. Look up the card's datasheet and it should say which protocols it supports. This requires knowing the card's exact …

Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support dynamic DNS?

Dynamic DNS allows for method of keeping a domain name record linked to a changing IP address. PCoIP Zero Clients and PCoIP Remote Workstation Cards do not currently support Dynamic DNS registration. They rely on the DHCP server to register the name when …

Reverting to Legacy Certificates after changing the PCoIP Management Console 2.x and 3.x certificate causes the web interface to fail to load

Problem The certificate of the PCoIP Management Console has been updated but the web interface now fails to load. Cause After uploading the new certificate to the PCoIP Management Console, if your any reason that certificate is not supported, the web …

Cloud Licensing is not working after activating with a Proxy Server or changing the Proxy Server

Problem HP Anyware for Windows has been activated via the powershell script or control panel specifying a proxy server. Immediately after activating the license connecting from the client fails. After the proxy server settings have been changed, the PCoIP …

Troubleshooting display issues after installing firmware 4.0.2

Problem After installing firmware 4.0.2 (Tera 1) or firmware 4.0.3 (Tera 2) on a PCoIP device, you begin to see various display issues and/or display resolution errors. Cause The behaviour in firmware 4.0.x when the Enable Configuration setting is …

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