What are the possible reasons for jitter on a 30 inch monitor when compared to a 24 inch monitor connected to the same Tera2 Remote Workstation Card?
Problem In a single workstation environment when comparing a 30 inch monitor at 2560x1600 to a 24 inch monitor at 1920x1600, moving a window containing a running video in the 30 inch screen shows latency and window drag when compared to the 24 inch …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: December 9, 2022
693
What network switch or router queue size should be used?
Network device queues, also known as network buffer's, should be configured to accommodate 50ms to 100ms of PCoIP protocol traffic in total. This assumes that one network device (e.g. switch or router) is congested for a given network path. If the network …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 19, 2023
664
How do I improve performance when dragging a window on the screen using firmware pre-4.1.0 and without a PCoIP Hardware Accelerator installed?
Problem While there are many factors that determine desktop performance - see  PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance  - lower performance of window dragging may be observed in the following environment: VMware Horizon View …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: November 18, 2022
658
Encryption and bandwidth metrics used for various setups PCoIP Devices and VMware Horizon View
Answer:   Encryption and Bandwidth Metrics   Tera1 Zero Client Tera2 Zero Client Windows View Client Host Card No View Security Server Up to 220 Mbps AES-128 (not encapsulated) Up to 500 Mbps AES-128/AES-256| (not encapsulated/encapsulated) FW 4.1.0 and …
Knowledge Base Article Advisory Performance Third Party Enhancements Remote Workstation Card Zero Clients
Last modified: September 3, 2023
641
What is the impact of minimum and maximum initial image quality on a PCoIP Session?
Minimum and maximum initial image quality sets the lower and upper quality level. The default values in HP Anyware is Q40 for the minimum initial image quality and Q80 for the maximum initial image quality. If PCoIP estimates there is adequate bandwidth …
Knowledge Base Article Advisory Display Performance Remote Workstation Card HP Anyware
Last modified: July 31, 2023
625
Should I use an initial image quality of Q100?
An initial image quality of Q100 will deliver the highest quality of image PCoIP can deliver. Q100 is not lossless, for a lossless image, build to lossless must be enabled.  How to configure the Turn off Build-to-Lossless feature session variable in GPO …
Knowledge Base Article Advisory Display Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 1, 2023
610
How do I update the HP Anyware registration code in HP Anyware Manager?
This article illustrates how to update the HP Anyware registration code in HP Anyware Manager. The steps in this article are for Microsoft Azure only.   Requirements HP Anyware Manager has been deployed, up and running. Admin access to HP Anyware Manager …
Knowledge Base Article Tutorial Licensing Management HP Anyware
Last modified: September 3, 2023
606
ICMP packets are being send from the machine at the start of the PCoIP session
Problem At the start of a PCoIP session a network trace or firewall logs are recording ICMP packet being sent from the machine. Further investigation shows they are from the PCoIP Server process. PCoIP server logs show a trace route log of up to 30 hops. …
Knowledge Base Article Troubleshooting Session Performance HP Anyware
Last modified: September 19, 2023
588
Can I use an Ethernet hub or half-duplex network connection with a PCoIP Zero Client or PCoIP Remote Workstation Card?
No. PCoIP technology requires a full-duplex Ethernet connection from end to end. In modern networks, half-duplex links can still exist when using technologies such as Wi-Fi or point to point Wi-Fi or Microwave links. Older communication equipment in wired …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: March 26, 2021
551
How does device discovery work with the PCoIP Management Console 2.x and 3.x?
The PCoIP Management Console must discover all of the PCoIP devices that it manages and therefore supports the discovery of devices using three mechanisms: DHCP Option discovery DNS DNS Service Record Discovery DNS-Based Discovery Prefix Manual Discovery …
Knowledge Base Article Tutorial Performance Management Console
Last modified: September 3, 2023
544