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How to enable host key auto repeats when using HP Anyware? Useful when using Maya Hotbox

You can enable this setting by adjusting configuration directives found in /etc/pcoip-agent/pcoip-agent.conf. Please refer following admin guide link for more info: …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 21, 2023

540

How do I expand the PCoIP Management Console 2.0 - 2.4 disk size?

Answer: Note: This KB applies to PCoIP Management Console 2.0 to 2.4. All disk space issues have been resolved in release 2.5 of the PCoIP Management Console. If you are experiencing issues in Management Console 2.5 or newer open a ticket with HP …

Is it possible to configure the PCoIP Zero Client or PCoIP Remote Workstation Card device name via the hostname option on my DHCP server?

Answer: No you cannot name devices via DHCP, but you can pass your hostname from your PCoIP device to the DHCP server. PCoIP Zero Clients or PCoIP Remote Workstation Cards will pass DHCP options 12 (hostname) and option 15 (domain name) to the DHCP …

Horizon brokered connections using PCoIP security gateway

Users with a Horizon 7.7 or newer brokered connection to a Remote Workstation Card require the configuration of an additional setting when using the PCoIP Security Gateway. The PCoIP Security Gateway is used with Horizon View Connection Server when …

Using an resolutions lower than 1024x768 with a PCoIP Zero Client

Scenario When forcing the screen resolution via the OSD Options>Configure>Display dialog box, if the resolution is set smaller than 1024x768 then display parameters can no longer be changed via the OSD's user interface as portions of the dialog box fall …

Knowledge Base Article Tutorial Display Zero Clients

Last modified: November 14, 2022

488

PCoIP Zero Client Display Topology Alignment settings

The Alignment setting in the OSD Display Topology tab is designed to work with 2 or more monitors with different resolutions. It is also designed to work if one of the two monitors with identical resolutions is rotated to portrait mode. The Alignment …

Knowledge Base Article Tutorial Display Zero Clients

Last modified: November 8, 2022

485

I do not receive the password reset email when I try to reset my password

Check your junk/spam folder. Make sure emails from support@teradici.com are not blocked/add this email address to your contacts list. If you still fail to receive the password reset email, please fill out the customer service request form. … I do not …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

483

When does the PCoIP Management Console apply a resolution change using the Enable Preferred Resolution Override setting while in a PCoIP session?

In PCoIP Management Console (MC) 1.9.1 (and newer), PCoIP Zero Clients with firmware 4.1.2 (and newer) can be configured to override the attached monitors native resolution using the Enable Preferred Resolution Override feature. The setting is recognized …

Why does the PCoIP Zero Client OSD image quality preference slider not have any effect on PCoIP session?

Answer: Activation of the Image Quality Preference slider requires enablement of the check box found in the Configure PCoIP image quality levels ADM GPO variable shown below. The Image Quality Preference slider (shown below) resides in the OSD under …

What are the cabling requirements in a Remote Workstation Card environment?

Answer: HP Anyware PCoIP Remote Workstation Cards and PCoIP Zero Clients are designed considering port pass through and should be connected in a specific manner to limit potential display issues. In a PCoIP workstation environment ensure the connection …

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