Troubleshooting PCoIP session Connection Issues.
Problem When connecting to a PCoIP Standard Agent for Windows, PCoIP Graphics Agent for Windows, PCoIP Standard Agent for Linux or PCoIP Graphics Agent for Linux the connection fails with one of the following messages: Error: Unable to connect to …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients
Last modified: November 9, 2023
38555
Troubleshooting session disconnections
Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …
Knowledge Base Article Troubleshooting Performance Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 2, 2023
9240
What are the requirements to support pre-session smart card authentication when connecting to VMware Horizon (View)?
Note: With the release of PCoIP Zero Client firmware 6.1.0, the information in the knowledge base article has been moved into the PCoIP Zero Client Administrators' guide to ensure the list is current at the time of each firmware release. See PCoIP Zero …
Knowledge Base Article Troubleshooting Setup Security Session Authentication Third Party Enhancements Zero Clients
Last modified: December 31, 2023
2435
Why do I get the message Display Protocol for this desktop is currently busy processing a request
Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …
Knowledge Base Article Troubleshooting Session Zero Clients
Last modified: September 25, 2023
7735
What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?
Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the  RedirectionSupported registry key data value must be set …
Knowledge Base Article Tutorial Session Security Zero Clients
Last modified: September 3, 2023
7929
The VMware Horizon View PCoIP server logs show "IPC Can't encode. Waiting. queue" after a random disconnect.
Problem The VMware Horizon View Client or PCoIP Zero Client experience a random disconnect from the VMware Horizon View session. Inspection of the PCoIP server logs show a high slice rate count after a random disconnect. The following example shows 192 …
Knowledge Base Article Troubleshooting Performance Session Third Party Enhancements Zero Clients
Last modified: September 3, 2023
429
Unable to connect (0x1001) when a PCoIP Zero Client tries to connect to a PCoIP Remote Workstation Card
Problem When a PCoIP Zero Client is trying to connect to a PCoIP Remote Workstation Card. Clicking the connection button on the PCoIP Zero Client, the error message "Unable to connect (0x1001). Please contact your IT administrator" is returned   Cause The …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: September 3, 2023
4213
PCoIP Zero Client refuses to connect to a View Connection Server
This is a common issue we run into especially when we depreciate older security components from our firmware. We ran into this issue when we depreciated TLS1.0 and are once again seeing it mow that we have depreciated TLS1.1 The typical message the user …
Knowledge Base Article Troubleshooting Session Third Party Enhancements Zero Clients
Last modified: September 3, 2023
5156