Can I use Cisco Express Forwarding per-packet load sharing with PCoIP Protocol?
No, Cisco Express Forwarding (CEF) per-packet load sharing causes out-of-order packets which is not compatible with real-time protocols such as PCoIP Protocol.  Cisco has similar recommendations against CEF per-packet load sharing when using Voice-over-IP …
Knowledge Base Article Advisory Performance Third Party Enhancements HP Anyware
Last modified: September 3, 2023
243
Management Console profile is not applied to the Remote Workstation Card
Applying a Profile to a Remote Workstation Card from PCoIP Management Console will be unsuccessful if the Enable Audio setting on the Remote Workstation Card has never been enabled (default is disabled) or the Remote Workstation Card has not had the …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card
Last modified: November 8, 2020
239
Error Failed to find anything in domain DN when installing HP Anyware Connector
ERROR Failed to find anything in domain DN   Issue: When trying to install HP Anyware Connector you receive the error "ERROR Failed to find anything in domain DN: dc=172,dc=31,dc=18,dc=194" (note that the ip in the error will not be the same). The most …
Knowledge Base Article Troubleshooting Management HP Anyware
Last modified: September 3, 2023
225
Local Administrative Password setting is disabled after changing the firmware version in the profile in the PCoIP Management Console 3.0.0
Problem After changing the firmware version in a profile in PCoIP Management Console 3.0.0 the Local Administrative Password setting is no longer enabled and the password field is blank.   Cause This issue is known to happen when the following conditions …
Knowledge Base Article Troubleshooting Security Management Management Console
Last modified: November 7, 2022
224
When accessing the support site, cannot download documents or binaries, and never move past the spinning cursor
Symptoms When downloading documents or binaries associated with PCoIP, the support site shows a spinning circle and eventually times out without showing any content.   Causes The page content contained embedded elements that were blocked by some sites. …
Knowledge Base Article Advisory Accounts
Last modified: September 3, 2023
198
Why is there sudden poor video performance after a VMware view or VMWare tools update?
Updates of VMware Tools include a SVGA driver which may not be compatible with the version of VMware View. Hardware version 7 and above support a new svga driver. Ensure you have the ESXI matching version of VMware tools installed and perform the update …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
197
What does GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout mean in the log?
Problem Message GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout is found in host or client log file.   Cause GSOAP is the protocol used by the PCoIP Management Console 1.x. This error is caused by a socket being opened by GSOAP and not closed …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card Zero Clients
Last modified: September 8, 2023
196
Management Console profile with blacklisted ciphers fails to apply to Remote Workstation Card
If a Management Console profile is configured to blacklist any of the following Remote Workstation Card ciphers, the profile application will fail on Remote Workstation Cards running firmware 21.01 or newer. TLS_RSA_WITH_AES_256_GCM_SHA384 …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 3, 2023
150