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How do I Split or Transfer my license activation code?

Login to your account and submit a customer service Inquiry. Ensure you include your license activation code and details of how you want your license to be divided. … How do I Split or Transfer my license activation …

Skipped compressing pkt due to PCM bit length in the PCoIP Remote Workstation Card Logs

Scenario User notices poor audio quality when connected to a PCoIP Remote Workstation Card (host card), and the following entries are in the PCoIP Remote Workstation Card's logs: 12/04/2013, 00:01:41> LVL:3 RC: 0 AUDIO_CMPRS :Skipped compressing pkt due …

PCoIP MAC Agent: Avid Media Composer crashing during PCoIP session

PROBLEM When connecting to a macOS agent machine, Avid Media Composer crashes if the agent has local monitors attached. CAUSES & WORKAROUND This issue affects Mac Pro, iMac and Mac mini To resolve, remove the local monitor(s) from the agent then …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: December 10, 2022

353

Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support dynamic DNS?

Dynamic DNS allows for method of keeping a domain name record linked to a changing IP address. PCoIP Zero Clients and PCoIP Remote Workstation Cards do not currently support Dynamic DNS registration. They rely on the DHCP server to register the name when …

Performance Optimization with Different Workloads

After completing this unit, you’ll be able to: Understand the different workloads that you can transfer Understand the requirements for using PCoIP Ultra 20 mins You can optimize PCoIP performance based on different workloads. Different workloads have …

HP Anyware Standard Agent for Linux PCoIP session is slow on Ubuntu running Unity

Problem When running HP Anyware Standard Agent for Linux on Ubuntu 16.04 LTS with Unity as the desktop environment the PCoIP session is very slow. The session is consistently slow even when doing tasks such as browsing the internet. Cause The Unity …

Knowledge Base Article Advisory Performance HP Anyware

Last modified: September 20, 2023

332

Will out of order packets impact a PCoIP session?

PCoIP will work when packets are becoming out of order between the two PCoIP endpoints. Re-ordering packets on PCoIP endpoints requires that packets are held in a queue/buffer while waiting to receive the packets that need to be put back into order. With …

Unable to connect: Flame application not launching using PCoIP

In some cases, Flame may show various issues when accessing the application through a PCoIP session. Possible Issues: Flame 2023 fails to launch. After the Flame 2023 launch attempt, mouse & keyboard input stops responding over PCoIP session. PCoIP …

Can HP Anyware for Linux be run in a container?

Using the HP Anyware for Linux in a container is not currently supported by HP Anyware Global Support Services. HP does not prevent the HP Anyware for Linux from running in a container and you may be able to get the HP Anyware for Linux PCoIP Agent …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: August 4, 2023

318

What type of slot is required to install a PCoIP Remote Workstation Card?

A PCoIP Remote Workstation Card can be inserted into a PCIe x1, x4, x8, or x16 slot. Be sure that the host PC/workstation has a spare PCIe slot and that the PCoIP Remote Workstation Card is properly inserted into a PCIe slot, not a PCI slot. Note: In …

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