Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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How do I purchase a new license or renew my existing license subscription?

Choose from the following options: To purchase a new license or extend your current license subscription, Contact Sales If you require an urgent license to be delivered to you immediately, please purchase online through Teradici E-Store To renew your …

Knowledge Base Article Advisory Licensing Accounts

Last modified: September 3, 2023

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How to Create and Install Custom Certificates on Linux Agents

This article lays out how to replace Teradici's default certificates with your own custom certificates on Linux Agents. Note the procedure in this article uses OpenSSL to create private keys, certificate signing requests, and certificates. For detailed …

Knowledge Base Article Tutorial Security HP Anyware

Last modified: January 24, 2023

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HP Anyware Manager SAML Authentication with Okta

Requirements Must have an Okta account Must have users in Okta 1. Create an Okta account if you do not have one, or else log-in to your existing Okta account. You must be logged in as an Okta Admin. 2. From the Okta site click Applications from the …

How to change the default agent certificate in HP Anyware for Windows

Before following this tutorial, you need to ensure the following prerequisites are completed: Microsoft Enterprise Certification Authority Server is available Certificate template to use with the PCoIP Agent has been created. How to create a Certificate …

Knowledge Base Article Tutorial Security HP Anyware

Last modified: September 12, 2023

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Why can I not establish a PCoIP connection with my HID smartcard?

Scenario 1 PIV smart cards do not work with PCoIP Zero Clients in pre-session. (Before a PCoIP session is established) How to Identify User cannot establish a PCoIP session using their smart card. Search the PCoIP Zero Client default logs show the …

PCoIP Troubleshooting Steps: IEEE 802.1x Network Authentication

This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …

How do I tell which encryption method is being used for the PCoIP session?

PCoIP technology supports just AES-256-GCM encryption. Both methods of encryption - AES-128-GCM and Salsa20-256-round12 have been deprecated. The examples below are still valid when trying to determine which encryption method is being used. In viewing the …

How many VMware View pools are supported by PCoIP Zero Clients?

PCoIP Zero Clients support up to 10 desktop pools when using Firmware 3.2.0 or earlier. Firmware 3.3.0 and later increased support for the number of pools to 100. When more than 100 pools are configured, the PCoIP Zero Client becomes unresponsive for a …

CVE-2017-5754, CVE-2017-5753 and CVE-2017-5715 Information regarding speculative execution Meltdown and Spectre vulnerabilities.

Vulnerability Detail On January 3, 2018 it was formally announced that researchers had found three vulnerabilities that take advantage of the implementation of speculative execution of instructions on many modern microprocessor architectures to perform …

Mouse cursor does not change when using PCoIP Zero Clients to connect to a VM using View Agent 7.4.

Scenario: This is most visible in Office (especially MS Excel) application but occurs in applications or windows that require a cursor change such as changing the column widths in Excel. This event can be identified in the zero client log file with the …

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